1. Decide who you want to contact. Sencon UK support team Christian Langley (Technical Administrator) Rob Mitchell (Senior Technical Support Engineer) James Roddis (Product Engineer) David Wilde (Product Engineer) Chris Walker (Product Engineer) Paul Aston (Product Engineer) Ian Blackledge (Technical Manager) Andy Freeth (Technical Support Manager) 2. Tell us about the problem. Please give as much detail as possible - the product name and model number, which line it is on, when the problem started, any changes you have made to try to solve it.
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